Wedding: The Only Bad Part

I plan to post a thorough review of everything that happened on my wedding day, because A) it was mostly awesome and B) I don't like having to tell the story 8000 times. But there was one part that totally sucked: the limo. 

During our booking process, we discussed various Excursion/SUV limos with the limo company and the owner, Brendan. When we visited Brendan to sign the deal, he showed us two Excursion limos, and pointed out one of them that likely would be the one we'd get if we booked that day. We booked the Excursion limo that night with Brendan and handed him a hard copy of our itinerary.

First of all, the limo driver showed up in a 14-passenger Town Car limo instead of the 18-passenger Excursion limo we had ordered. We spoke with the owner on the phone and he insisted we ordered the smaller limo. He asked me to check my receipt, which I could not find, and that the receipt clearly said 14 passengers. While I haven't been able to find my copy of the receipt, we spoke exclusively with Brendan about the Excursion limo. Brendan only ever showed us Excursion limos. The only place 14 passengers was mentioned was when we asked him if 14 people would fit in the Excursion limo. Brendan even admitted on the phone on June 14th that the limo he sent us would not fit 14 people. We had to make immediate plans for groomsmen to drive their own cars instead of being in the limo. 

Then, the driver was unable to turn on the electricity in the cabin for the first 15 minutes of the trip. This meant no radio and no air conditioning, a big deal on a hot June day. She did not have a copy of the itinerary that we sent in via email and by hard copy when we signed. We gave her the addresses and told her the time and schedule. After she dropped off the men at the church, she left the church to get lunch for herself without telling anyone. By the time she returned and we sent her to the hotel to pick up the bride, the wedding was delayed by 30 minutes. Our guests had to wait 30 minutes for us in the church, and we lost 30 minutes of the 5 hours we had booked for the reception. 

On top of it all, Brendan and the driver were rude through the whole process. The driver acted like she was doing us a favor driving us around, and Brendan didn't make any attempt to apologize or even be nice to myself and my best man. 

I am in the process of discussing this with the limo company, so I don't want to mention their name yet. We'll see how they respond to my query.