I dueled with the my cell phone company's retention department again yesterday for close to an hour. We're finally starting to get some progress. They won't budge on the price of the phone, and they've been offering me "unadvertised" data and text message plans. While these deals are attractive to me because they're cheaper, they remove certain features. For example, they offered a cheaper text message plan that did not include picture messages. Now, my Sidekick II can't send picture messages, so I've never felt their absence. However, I don't like being restricted. Also, it's clear from the conversations I've had that the rep is just looking through a list of plans and telling me about them.
The dynamic changed last night when the rep put my on hold. He came back and was prepared to offer me the $3/month text messaging plan for free. This offer was in response to my saying "If you could just knock $5/month off the total cost, I'd sign on the dotted line." Now we're actually starting to negotiate.
Date: 3/6/07
Status: Success
Project: Cell phone negotiation
Time: about 1 hour
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